Thank you for choosing jameswyattonline.com to shop! We want you to be happy with your purchase. If you are not satisfied with your purchase, please read the refund terms below carefully:

Refund Policy
If you are not satisfied with your purchase, you can request a refund within 14 days of receiving the product. The product must be unused and in its original packaging.

Request a Refund
To request a refund, please contact us through our customer service email at james@jameswyattonline.com. We will provide you with a return request form, which you need to complete and include your order number.

Return Conditions
Return requirements include:

The product must not be used, washed or damaged;
The original labels and packaging must be kept;
The refund must be requested within the specified return period.
Refund Processing
Once we receive your return request, we will begin processing the refund. The refund will be refunded to you within 2 business days after confirming the status of the returned product, using the original payment method. Please note that your bank or payment platform may take additional time to process this amount.

Shipping costs
If you request a refund due to quality issues or the wrong item was sent, we will cover the return shipping costs. For orders returned for personal reasons, the return shipping costs are borne by the customer.

Non-refundable items
The following items are not eligible for refunds:

Special sale items or promotional items.

Custom orders or personalized items.

Any item that has been used or is not in its original packaging.

Customer Support
If you have any questions about the refund terms or need further assistance, please feel free to contact our customer service team and we will be happy to answer your questions.

Our goal is to ensure that your shopping experience is pleasant and smooth. Thank you for your support and trust in jameswyattonline.com!